We believe protecting every user's personal information is our most important responsibility. Read this policy to understand how fk10 uses your data.
Last Updated: January 2026
When you register and use the fk10 platform, various types of information are collected to provide you with the best possible experience and to keep the platform secure. The types of data collected are described in detail below.
During registration, we collect your name, mobile number, email address, and date of birth. National ID or passport details may be required for identity verification. Your chosen username and password are stored in encrypted form. Account transaction history, balance, and betting activity are also recorded.
Your device type, operating system, browser name and version, and screen resolution are collected automatically. IP address and approximate location data are also logged. This information is used for troubleshooting technical issues and security monitoring. Device fingerprinting helps with fraud prevention.
When transacting via bKash, Nagad, Rocket, or other local mobile banking methods, we collect your payment account number and transaction amount (in BDT). Full payment card numbers or PINs are never stored. All transaction data is kept secure in accordance with financial regulatory guidelines.
We record which pages you visit and for how long, which games or sports events you participate in, and how you navigate the platform. Login and logout times, session duration, and click patterns are also analyzed. This data is used to improve the quality of our service.
Fk10 uses the data it collects solely for specific, legitimate purposes and never shares it with third parties unnecessarily. Every purpose for which we use your data is clearly described below, so you know exactly how your information is being used.
Personal information is required to create, verify, and manage your account. It is used to secure your login, support password resets, and enable two-factor authentication. Payment details are used to process transactions and send deposit or withdrawal confirmations. Our customer support team can access your account information to resolve issues quickly.
Usage data is analyzed to improve fk10's platform design, game selection, and overall experience. User behavior is monitored to detect fraud and prevent money laundering. Using your data to comply with applicable Bangladesh laws and regulatory requirements is also a legal obligation on our part.
Unusual transactions and suspicious activity are automatically detected to keep your account secure.
Important transactions, service updates, and security alerts are sent to you via SMS or email.
User preferences and behavior are analyzed to continuously improve fk10's games, interface, and platform functionality.
Data is stored and processed in compliance with Bangladesh's Digital Security Act and the directives of financial regulatory authorities.
The fk10 platform uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help remember your preferences and login status.
Essential cookies are required for core platform functions such as maintaining login sessions and managing security tokens. Functional cookies remember your language preference, display settings, and personalized experience. Analytics cookies collect anonymous data to help us understand which parts of the platform are used most. This information is used to improve service quality and no personally identifiable information is collected.
You can disable cookies at any time through your browser settings. However, turning off essential cookies may cause certain key platform features to stop working correctly. We do not use third-party advertising cookies or tracking pixels, which reflects our commitment to protecting your privacy.
Essential Cookies
Required for login sessions and platform security — these cannot be disabled.
Functional Cookies
Remembers your preferences and settings — optional, but enhances your experience.
Analytics Cookies
Anonymous usage data is collected to help improve our services.
Fk10 follows industry-leading security standards to protect your data. All sensitive information is stored using AES-256 encryption and secured in transit via TLS 1.3. Our server infrastructure is under 24/7 security monitoring.
How long we retain data depends on its type and applicable legal requirements. All personal information is kept for as long as your account remains active. Even after account closure, financial transaction records must be retained for the period required under Bangladesh's financial regulations. Once the designated retention period expires, data is securely deleted or irreversibly anonymized.
Our security team conducts regular vulnerability assessments and security audits to identify and address potential risks. Staff access to data is kept to the minimum necessary and every access is logged. In the event of a data breach, we will promptly notify affected users and take all necessary steps.
AES-256 Encryption
Password Hashing
Access Control
Regular Security Audits
Fk10 never sells or rents your personal information to third parties for commercial purposes. However, limited data may be shared with trusted partners where necessary to deliver our services, and this is always governed by strict confidentiality agreements.
For payment processing, only the minimum necessary information is exchanged with local mobile banking partners including bKash, Nagad, and Rocket. During identity verification, data may be shared with regulator-approved verification service providers. Our technology partners receive limited data in encrypted form for technical support and platform operations. Every third-party partner is contractually bound to meet our privacy standards and is subject to regular assessment.
We may share information to comply with valid legal requirements from Bangladeshi courts or government authorities. In such cases, fk10 always aims to share only the minimum necessary data and, where possible, notify affected users in advance. In the event of any corporate restructuring or acquisition, users will be informed beforehand and their data protection will remain unaffected. We believe transparency is the foundation of trust, and this policy reflects that commitment.
Fk10 never shares your complete payment details, password, or full copies of identity documents with any third party. If anyone claims to be from fk10 and asks for this information, it is entirely fraudulent. Please report such incidents to our support team immediately.
Every registered fk10 user holds certain fundamental rights over their own data, which we respect and are committed to upholding. Any data-related request will be processed within 30 business days of receipt.
You have the right to access your data — you can log in to your account at any time to view and download the information we hold. Under your right to rectification, you may request that any inaccurate or incomplete information be updated. You may also request deletion of your data when permanently closing your account, though certain information may need to be retained for a specified period due to legal obligations.
You also have the right to object to or restrict the processing of your data in certain circumstances. Under the right to data portability, you may request your data in a structured, commonly usable format. If this policy is updated, advance notice will be sent to your registered email or mobile number and the updated policy will be published on the platform. We are always committed to respecting your rights and responding to any request promptly and effectively.
For any questions, complaints, or requests regarding data protection, please contact our support team. Support email: support@fk10.app — We're available 24 hours a day, 7 days a week.
View and download all information we hold about you at any time.
Request a correction or update to inaccurate information and we'll take prompt action.
Request deletion of your personal data when closing your account.